Grey. That’s the only adjective I could use to describe the Macdonald Cardrona hotel as we approached it. The clouds were very grey too and the filtered light reflected grimly on the dirty paintwork. We could see the hotel in the distance and as we got closer and it loomed bigger, my stomach sank lower… and lower. Had we made a big mistake? Its dirty paintwork gave the first impression of it being a run down and uncared for establishment, the effect exacerbated by the dreich weather. As we pulled into the carpark, I crossed my fingers that the hotel’s interior would be more welcoming.


We walked into reception at around 2.15pm, expecting to check in. Unfortunately though, we were told without apology that our room wasn’t ready and wouldn’t be until 3pm. We’d found the Cardrona’s check in time on the hotel’s website before leaving, so after taking a seat in the adjoining lounge area we looked again, thinking we were going mad. The website indeed informed us that check in was at 2pm, although it stated that some Macdonald hotels may differ. The Cardrona must have been one of these and had we known this, we would have arrived later and saved the other residents from over an hour of grizzling from our disgruntled 9 week old baby.
We weren’t the only ones to have made the mistake. As we waited, the queue of guests hoping to check in grew and grew some more. Each party was told that the rooms were not ready and were invited to take a seat in the lounge. Soon, every seat was taken. When we arrived there was a young couple cuddled up on a sofa in the window, enjoying afternoon tea and the panoramic view. Their bubble soon burst, when an elderly couple and their two dogs asked to sit with them because there was nowhere else to wait. The lounge became packed, but the receptionist kept sending frustrated guests in, telling them the housekeeping system was “updating”.
While we waited, we ordered some lunch. The £7.75 wrap we were served was no better than a supermarket meal deal.
We were told that our key would be brought to us when our room was ready, but this didn’t happen. We had to queue up again and eventually discovered our room was ready. The next hurdle we had to jump came in the form of a broken lift. With a baby, it’s difficult to travel lightly and the stairs weren’t really an option. The lift had become stuck on the top floor and I asked the ladies on reception whether there was anything they could do. I was told that they would reset it when they got a chance. Twenty minutes later, we made it onto our level, feeling tired and frustrated.

The sight that greeted us was horrid. The corridor was lined with bags of rubbish and beds. We made our way to our room in stunned silence. We found our door and right next to it, we were treated to our very own pile of discarded trash.

We’d booked the hotel’s “Date Night Getaway” which promised that we would, “Arrive at our doors ready to experience some quality time together”. The two single beds we faced when we opened our bedroom door didn’t really evoke the romantic atmosphere we’d been hoping for.

As part of the experience we were supposed to receive a thirty minute spa treatment. However, we were told there was no availability. I was incredibly disappointed, probably irrationally so. As a new mum, the promise of an upcoming pamper session had got me through some sleepless nights. After some to-ing an fro-ing both in person and over the phone, the spa eventually said it could fit me in afterall, at 9am the following morning.
We’d had disappointment on top of inefficiency on top of uncleanliness at the Cardrona, so we were due some positivity. This came in the form of a large, bright room with an impressive view.
The absolute highlight of the visit however, was the evening meal. Despite the restaurant being large and very busy, there was a charming, mellow atmosphere and we spent several hours decompressing and enjoying a delicious meal. The experience really felt like the “Date Night Getaway” we’d been looking forward to.
After an impressive meal and intimate dining experience, we felt happy and relaxed. But the bill made our hackles rise once again. We had asked for a specific bottle of merlot, but had been served a different (and more expensive) one. We hadn’t realised there was more than one merlot on the wine list, we weren’t offered the opportunity to taste the wine before it was served and we had assumed the merlot we were drinking was the one we’d requested. We had to ask to speak to three different members of staff before the problem could be rectified and the bill corrected.
We made our way to our single beds.
The restaurant is fantastic but the hotel really lets it down. A disappointing 2/5.













































